REFUND POLICY STATEMENT
At Thinklance, we strive to ensure our customers are delighted with their purchases. If for any reason you are not satisfied with your order, you may request a refund by our refund policy.
Refund Turnaround Time:
- Once a refund request is received and approved, the process to issue the refund will begin.
- The refund process typically takes 5-7 working days to complete.
- Please note that it may take additional time for the refunded amount to be credited to your bank account, depending on your bank’s policies and processing times.
EXCHANGE
The operation or method of exchanging the Company’s services for any other services rendered by the Company is referred to as ‘Exchange.’ After putting an order for a course on the website, but before accessing and availing the course, the User may request an Exchange of Course with another course accessible on the platform. The Company will provide an intimation to the User requesting either “Exchange” or “Replacement,” and the User will receive clarification of the replacement.
POINTS TO BE NOTED
The User can request for an exchange before accessing the course online on the platform of the User. If the Company disagrees an exchange request due to non-technical issue, the User can file a dispute. We encourage the User to review the course and its subjective nature before making the request to avail such services. The User needs to raise the exchange request within 7 days from availing the course online.